Security

The Willowhayne Board places great emphasis on security. The threat of crime is no worse on the Willowhayne than anywhere else, but our policy is to use the services of a private security firm to help maintain a safe and secure environment on the Estate.

Security services are currently being provided by Avantguard Security Limited, a company which holds SIA (Security Industry Authority) approved contractor status for the provision of security guarding, keyholding and alarm response.

Avantguard was established in 2009 and is based in Arundel. Further information about the company can be found on its website – http://www.avantguardsecurity.co.uk

For obvious reasons, we do not publish dates and timings of security patrols. The guards report to designated Willowhayne residents on arrival and a detailed activity report is sent electronically to the nominated WRA director the following morning.

Avantguard does provide a 24hr callout/alarm response service – the number to call is 01903 890261 or 01384 218909 – but please bear in mind that the police should always be the first point of contact if any incident should occur. Security guards will respond but do not have the same powers as the police. Callouts from individual residents do incur additional charges so this service should only be used in cases of emergency and where you feel under imminent threat.

We strongly recommend that residents do not confront potential offenders themselves under any circumstances.

Questions we often get asked

If there is a security issue, should I phone the Police or the guards?

If you are at all concerned, we would recommend in the first instance that you call the Police, especially if a crime is being committed or about to be committed or if the suspects are still in the area.  Always contact the police on 999.

If you feel the nature of the incident does not warrant a 999 call, then either contact the Police on 101 or the guards.

How will the security guard know who to contact if my security alarm goes off when I am out?

The security guards do not keep a list of contact numbers for this purpose. If the guards hear a security alarm going off, they will patrol the exterior of your house to check if it looks secure.  If the guards see that your house has been broken into, they will contact the Police on your behalf.